At White Rabbit Skincare, we are passionate about your skin, your well-being, and the environment. We pride ourselves on using only naturally sourced ingredients in our premium vegan skincare products. We love hearing from our loyal customers and addressing any questions you may have. Here are some frequently asked questions:


Why Choose Vegan Skincare?

Your skin absorbs 60% of the products you apply, affecting your overall health and well-being. Just as you avoid consuming harsh chemicals, you should also avoid putting them on your skin. Our naturally sourced, 100% vegan ingredients are not only beneficial for your body but also incredible for your skin. Vegan skincare is also environmentally friendly and cruelty-free. At White Rabbit Skincare, we believe in providing the best quality skincare that is both good for you and the planet.


I Am New to Skincare, Where Do I Start?

First of all you need to determine what kind of skin you have. You can do this by washing your face free from any products and leaving it for an hour. If your skin feels dry and itchy chances are you have dry skin, if your skin is shiny and oily you probably have oily skin and if your skin is dry in some areas and oily in others you have combinative skin. You can also look at what skin concerns you have whether that be spots, inflammation or anything that makes you feel that could make your skin better. Follow our blog posts for ideas of the best products to use, or use our drop-down menus on our website which has categorised products for each skin type. Don’t worry White Rabbit have you covered and we have made it easy for you. If you have any other questions regarding products or skincare needs feel free to drop us an email at info@whiterabbitskincare.co.uk and we will happily get back to you.


Are Your Products Plastic-Free?

Our packaging is 99% plastic-free, with a goal to achieve 100% in the near future. We use bamboo and aluminum for our containers. Additionally, our shipping materials are 100% recycled and printed with plant-based ink. We also use 100% biodegradable packaging peanuts that can be composted or disposed of without causing contamination.


How Do I Use Your Products in My Skincare Routine?

Each product comes with detailed usage instructions on the packaging and our website. Generally, our skincare routine involves cleansing, toning, moisturising, and treating specific skin concerns. For personalised advice, check out our blog or contact us directly.


Why is are we called White Rabbit?

The color white represents purity and innocence, reflecting the core values of White Rabbit Skincare. Our founder, Melanie, is passionate about animals and veganism, and chose the name White Rabbit to symbolise this commitment. Plus, who doesn’t love Alice in Wonderland?


Where Can I Buy White Rabbit Skincare Products?

You can purchase White Rabbit Skincare products directly from our website. We are also available on various online platforms, including Notonthehighstreet, Etsy, Plastic Freedom, and Greener Beauty.


How Can I Stay Updated on New Products and Promotions?

You can stay updated by subscribing to our newsletter, following us on social media, and checking our blog regularly. We frequently update our followers on new products, promotions, and skincare tips.


How Are Your Products Made?

Our premium skincare products are handmade by our skilled team, using the finest natural ingredients that work wonders for your skin.


Do You Use Any Animal-Derived Ingredients?

No, all White Rabbit products are completely vegan. We harness the power of plants, using naturally sourced ingredients. Our products are free from beeswax, parabens, SLS, silicones, mineral oils, artificial fragrances, artificial colors, and any other synthetic substances – just pure, plant-based goodness.


Can I Change or Cancel My Order?

If you need to change or cancel your order, please contact us as soon as possible at info@whiterabbitskincare.co.uk. We will do our best to accommodate your request if the order has not yet been processed or shipped.


What is Your Returns Policy?

We encourage customers to return used packaging for refills, helping to save the environment and reduce waste. For every container returned, you receive 50p off your next order, and we cover the postage costs.


Who Are You Certified By?

White Rabbit Skincare is proud to be certified by the Vegan Society, Naturewatch, PETA, Made in Britain, and the Cruelty-Free International Leaping Bunny Programme. These certifications reflect our commitment to veganism, cruelty-free practices, and environmental protection.