Your cart

Delivery & Returns


We aim to get your order on the way to you as soon as possible, with all orders usually dispatched within 1-2 working days.

Please specify your address for delivery when you make your order.

All orders placed on a Friday, Saturday or Sunday will be dispatched on the following Monday. 

UK, Northern Ireland and Channel Islands Delivery Info

Standard (second class) for items over 100g delivery to the UK and Ireland is £2.90.

Standard (second class) Large Letter for lip balm and sample packs is £0.79. 

First class delivery to UK and Ireland is £3.40.

Signed For Delivery - £6.50. Royal Mail signed for 1st class service, delivered normally within 1-2 working days.

Next Day delivery - £9.55. Royal Mail Special Delivery by 1pm service.  

 

Republic of Ireland Ireland and European Union Countries

Postage is calculated at checkout based on the total weight of your order and will be sent via Airmail. Delivery time: 4-5 working days. 

Parcels weighing less than 0.5kg – £5.50

Parcels weighing 0.5kg to 1kg - £8

Parcels weighing more than 1kg – £13

 

International (including Australia, New Zealand, far East, North and South America) 

Postage is calculated at checkout based on the total weight of your order and will be sent via Airmail.  Delivery time: 7-10 working days. Please also bear in mind that customs and local postal services may cause delays that are beyond our control.

Parcels weighing less than 0.5kg – £8

Parcels weighing 0.5kg to 1kg - £12

Parcels weighing more than 1kg – £18

Parcels weighing more than 2kg - £25

 

Lost Items

We cannot investigate a lost parcel with the Royal Mail until 15 working days from the due date of delivery for all standard delivery items. For UK/Northern Ireland deliveries, you may choose the Signed For or Special delivery options if you wish to avoid any risk of delay.

 

Returns Policy

Unfortunately due to the inability of assessing how products were handled and/or stored after leaving our facility, we are unable to offer refunds. 

We take great care in the production of White Rabbit Skincare products, and sincerely hope you will be very happy with your purchase, however if you are at all unsatisfied please send us an email to info@whiterabbitskincare.co.uk and we will endeavour to help.