Delivery and Returns/Refund Policy

We aim to get your order on the way to you as soon as possible, with all orders usually dispatched within 1-2 working days.

Please specify your address for delivery when you make your order.

All orders placed on a Friday, Saturday or Sunday will be dispatched on the following Monday. 

 

UK, Northern Ireland and Channel Islands

FREE UK standard delivery (Royal Mail Second Class)

First class delivery to UK and Nothern Ireland is £3.40.

Signed For Delivery - £6.50 (Royal Mail signed for 1st class service, delivered normally within 1-2 working days).

Next Day delivery - £9.55 (Royal Mail Special Delivery by 1pm service).

Republic of Ireland Ireland and European Union Countries

Postage is calculated at checkout based on the total weight of your order and will be sent via Airmail. Delivery time: 4-5 working days.  

International (including Australia, New Zealand, far East, North and South America) 

Postage is calculated at checkout based on the total weight of your order and will be sent via Airmail.  Delivery time: 7-10 working days. Please also bear in mind that customs and local postal services may cause delays that are beyond our control. 

Lost Items

We cannot investigate a lost parcel with the Royal Mail until 15 working days from the due date of delivery for all standard delivery items. For UK/Northern Ireland deliveries, you may choose the Signed For or Special delivery options if you wish to avoid any risk of delay.

Returns Policy and Refunds

We hope you love your White Rabbit Skincare products as much as we do, but if for any reason you are not completely satisfied with your order - although unfortunately simply 'not liking' a product isn't a legal reason! - we are happy to refund you the cost of the product(s) you return to us, provided that:

1. You let us know of your wish to receive a refund within 14 days of your purchase 

2. The products are in their original, unopened and unused condition - we reserve the right to refuse refunds if products are in a unsaleable condition. 

You are responsible for the return shipping and additional postage costs. 

Please refer to the Government website on Accepting Returns and Giving Refunds for further information.